Users love products and services that make them feel smarter. The more efficiently they can spend their valuable attention, time and money, the smarter they feel. The smarter that users feel when interacting with your product, the more they love it. We call this the smart-user theorem.
Strong examples of the smart-user theorem in action abound. Facebook and Instagram save users time by enabling them to connect and share with friends and family quickly and efficiently. Similarly, apps have become popular and ubiquitous, partly because of their availability to fulfill virtually any need or task.
The simplicity of the interface and the entire value chain on the iPad, the ease of planning a trip on Expedia via a mobile device or using Dropbox to store files — these are more examples that offer powerful guiding principles for enterprises as they engage customers with their products and…
View original post 560 more words