How Data Analysis Drives the Customer Journey

Foundational Theories in Big Data Strategy, Analytics and Product Management

Originally Published on Wired

Driving down Highway 1 on the Big Sur coastline in Northern California, it’s easy to miss the signs that dot the roadside. After all, the stunning views of the Pacific crashing against the rocks can be a major distraction. The signage along this windy, treacherous stretch of road, however, is pretty important — neglecting to slow down to 15 MPH for that upcoming hairpin turn could spell trouble.

Careful planning and even science goes into figuring out where to place signs, whether they are for safety, navigation, or convenience. It takes a detailed understanding of the conditions and the driving experience to determine this. To help drivers plan, manage, and correct their journey trajectories, interstate highway signs follow a strict pattern in shape, color, size, location, and height, depending on the type of information being displayed.

Like the traffic engineers and transportation departments that navigate this…

View original post 1,170 more words

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