Product success can be measured in numerous ways, including the rate of user signups, the number of popular features, the frequency of use and the duration of sessions. But the one metric that’s hardest to measure but most significant is delight.
In short, delight produces long-lasting loyalty and passion in users. It persuades and convinces them to not only continue using a product but also encourage everyone around to do so, too.
Delightful products stand out from the competition. Often, such products have little to no advertising because it’s not needed. These products are characterized by the ease of discovery, learning, use and reuse. Delightful products are talked about, tweeted about, shared and possess extensive word-of-mouth.
Members of a development team should understand what delight looks like. They need to postulate, hypothesize and understand what it would mean. They should determine how to detect the difference between a delighted user and an indifferent…
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